From the date on your invoice, you have 30 days to issue a return request. To be eligible, the item must be in the same condition as you received it in (faulty or not), must be in the same packaging and must include any items or content included (such as a digital access code). If otherwise stated and mitigated against, issues, such as quality, cannot be sufficient reasons for returns. Items need a form of ownership or proof of purchase to be eligible for a return, such as a unique identification number or invoice. If you have any questions or would like to request a return, please email us using the contact us page.
Once we have processed your request and received your item, we will launch an investigation and determine if your request should be approved or refused. If approved, we will then make further contact with you informing you of how to further proceed. Note: Any return shipping costs cannot be refunded and you will be liable to pay for this.
Terms & Conditions
- All audio-visual content, unless otherwise stated, is property and copyright of CarbonX Productions. Without permission, the re-distribution of content is strictly prohibited, along with any links or codes provided to you for access to content, such as digital copies.
DO NOT SHARE ANY CONTENT, LINKS OR CODES WITHOUT EXPLICIT PERMISSION.
Privacy is our priority. It is CarbonX Productions’ policy to respect your privacy regarding any information we may collect from you across our websites and any other information we collect from you, including but not limited to, the information on invoices and order forms. We only ever ask for information that we need to provide our services to you, and we collect this with your full consent, knowledge and in a fair manner.
Stored securely and for the legal time required, your data is protected while with us, and subsequently deleted once the legal expiration date is reached, or we don’t need it. We do not share any information with third parties, except when required to under laws that govern us.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. This includes such sites as YouTube, Facebook and Twitter.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some or all services.
Your continued use of our website and work with us will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of January 2019.